Florida 40hr Registered Customer Service Rep. Designation course by Pam Hubbart, CPCU
		Syllabus Course Information Course title Florida 40hr Registered Customer Service Representative Designation Course Course number INS005 Course description OnLine Designation course which is designed and taught to comply with the State requirements for Customer Representative State examination. After completion of this course, you will receive the Customer Service Representative designation which allows you to apply to the Department of Insurance for your license and WAIVES the State exam. Topics covered include: Automobile, Property Insurance, Inland Marine, Crime, Workers Compensation, General Liability, Health Insurance, and State Law. Location OnLine in Florida through Brevard, Broward, Central Florida, Edison, Hillsborough, Manatee Miami-Dade, Palm Beach CC, Pasco-Hernando, Pensacola, Polk, SCCorporate, Tallahassee, and Valencia colleges Meeting day(s) 7 days per week Meeting time(s) 24 hours Course Length 1 College semester Pre-Requisites to getting your license. http://www.fldfs.com/Agents/Qualifications/4-40.htm Course Goals Course Goals The Goal is to complete the required pre-licensing with the minimum hassle. State exam waived for qualified students. Course Outline Title Unit Hours Welcome & Common Questions 1 0 Basic Florida Insurnce Principles, Concepts and Laws Risk Insurance Policies and Binders Insurance Contract Characteristics Property Insurance Concepts Liability Insurance Concepts Policy Conditions Bases for Insurer Avoidance of Performance 2 3 Automobile Florida Financial Responsibility Law Concepts and Laws Personal Auto Business Auto Policy Garage Insurance 3 5 Property Insurance Commerical Property Insurance Dwelling Program Farm Coverage Flood Coverage 4 5 General Liability Commercial General Liability Contract Excess/Umbrella Policy Professional Liability Personal Liability Farm Liability Employment-Related Practices Liability 5 3 Package Policies Homeowners Insurance Commerical Package Policies 6 2 Worker's Compensation Employers and Employees Penalties for Non-compliance Compensation 7 2 Crime Crime General Provisions Crime Plans Coverage Forms (A-G) 8 1 Surety Bonds Suretyship vs. Insurance Parties to a Bond Bonding Process Contract Bonds Fiduciary/Court Bonds License/Permit Bonds Misc Bonds 9 1 Marine Inland Marine Insurance Personal Inland Marine Commercial Inland Marine 10 2 Department of Financial Services General Duties and Powers Examination of Books and Records     Health Major Medical Insurance Disability Income Medicare Supplement HMO/PPO 11 2 Agent Licensing Agent Licensing Requirements Agent Responsibilities and Change of Address Maintaining a License and Continuing Education Appointments Ethics Customer Relations/Office Management 12 10 Unfair Trade Practices Sliding Coercion Misrepresentation Defamation Discrimination Unfair Claims Settlement Fraud Controlled Business 13 2 Definitions/Florida Statutes Insurance Transaction Domestic, Foreign and Alien Companies Authorized, Unauthorized and Eligible Companies Stock and Mutual Companies Certificate of Authority 14 1 Residual Markets FAJUA WCJUA FWUA FRPCJUA 15 1       COURSE TOTALS   40 hours   Instructor Information Name Jan Bradburn Email bradburn@oltraining.com Office location 2669 Forest Hill Blvd Suite 207, WPB, Fl 33406 Office hours Call for an Appointment Phone 561-283-0333 or toll free 866-357-0841 Biography Jan Bradburn has been teaching and designing curriculum in Florida for the past 20 years. After obtaining a General Lines Agent License, she began designing and delivering insurance, pre-licensing and continuing education training. She is currently a Technical Training Specialist and supervisor of the Quality Assurance Department at Liberty Mutual Group's Direct Response Center in Orlando. Recently she led a training team in developing 200 hours of New Hire Training for personal lines auto, homeowner and umbrella policies. In addition to her duties at Liberty Mutual, Jan teaches the Accredited Claim Adjusters pre-licensing course at Seminole Community College. She has taught at every grade level including pre-school, elementary, middle and high school, and adult learners, which has helped her gain a better understand of the developmental learning process. Jan holds a B. S. in Developmental Psychology.